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Activity overview

Latest activity by katen
  • katen created an article,

    What is the refund policy?

    In order to keep you learning without interruption, all of our subscriptions are set to renew automatically. Your original payment method will be charged at the end of your current billing period a...

  • katen created an article,

    How to perform a speed test

    The following is assuming you have already cleared your cache, updated your browser, tried alternative browsers, and are still experiencing problems with playback.   Introduction: Without getting t...

  • katen created an article,

    What payment methods do you accept?

    As of April 10, 2019, only major credit and debit cards are accepted forms of payment. PayPal is no longer an accepted payment method and we do not accept any other forms of payment at this time. P...

  • katen created an article,

    My video is sideways or upside down. How can I fix this?

    Please submit a request to our Customer Service team by clicking on the Customer Service link at the bottom of any ArtistWorks page.  Be sure to include your username, the name of the video you su...

  • katen created an article,

    How do I record on an iPhone or iPad?

    Knowing how to record a video on an iPhone or iPad is a very useful thing to master. Whether you're at a concert or just at home, it's something that can really come in handy when you want to captu...

  • katen created an article,

    What are the technical requirements for using the site?

    To enjoy the site to its fullest, you will need:  An internet connection with at least 1.5Mbps bandwidth A computer, tablet (such as an iPad), or smartphone (such as an iPhone or Android) The abil...

  • katen created an article,

    How do I compress a video? How do I change the filetype?

    Many video recording applications allow the option of selecting the output filetype. There are thousands of different programs available for recording and each has a different process for modifying...