Student Q&A
Technical Questions
- How to perform a speed test
- My video is sideways or upside down. How can I fix this?
- How do I record on an iPhone or iPad?
- What are the technical requirements for using the site?
- How do I compress a video? How do I change the filetype?
- I'm having trouble uploading a video for my teacher.
Video Exchanges
- How do I know if my video was successfully submitted and/or responded to by my teacher?
- How do I submit a video to my teacher?
- What is the difference between a student video and a Video Exchange video?
- Can I do a private Video Exchange with my teacher?
- I uploaded a video but now I want to delete it.
- How long do I have to wait for a response to my Video Exchange submission?
Memberships
- How can I refer a friend to ArtistWorks to receive the free month?
- How do I update or change my account and payment information?
- Why am I enrolled in a school I didn't purchase? And, why can't I find my music school?
- What is the refund policy?
- All about Gift Certificates!
- How does automatic renewal work?