Student Q&A
Technical Questions
- How do I transfer video from my Android device to my computer?
- Video Keeps Buffering - Adjusting Video Playback Quality
- Adjusting your video lesson speed.
- How to perform a speed test
- My video is sideways or upside down. How can I fix this?
- How do I record on an iPhone or iPad?
Video Exchanges
- How do I transfer videos from my iPhone or iPad to my computer?
- How do I know if my video was successfully submitted and/or responded to by my teacher?
- How do I submit a video to my teacher?
- What is the difference between a student video and a Video Exchange video?
- Can I do a private Video Exchange with my teacher?
- I uploaded a video but now I want to delete it.
Memberships
- How do I purchase a separate subscription for a different music school?
- I'm already an ArtistWorks student. Can I use a coupon code to extend my current subscription?
- How can I refer a friend to ArtistWorks to receive a free month?
- How do I update or change my account and payment information?
- Why am I enrolled in a school I didn't purchase? And, why can't I find my music school?
- What is the refund policy?