Customer Questions
Frequently Asked Questions
Memberships
- Why did I receive an email about an upcoming renewal next month? I extended my membership already.
- How do I renew at the same discount price I signed up with?
- I added 12 months to my current subscription and want to make sure that it extended my time correctly. Where do I check?
- If I take advantage of a promotion will the time be added to the end of my current subscription?
- How do I purchase a separate subscription for a different music school?
- All about Gift Certificates!
Video Exchanges
- Can I send a video to my teacher on a topic outside of the lessons?
- How long does it take for a teacher to respond to a video?
- How do I scroll to see more Video Exchanges?
- How do I know if my video was successfully submitted and/or responded to by my teacher?
- I'm having trouble uploading a video for my teacher.