Customer Questions
Frequently Asked Questions
- How do I renew an account that has expired?
- How do I sign up for another year with a discount?
- Can I use a discount to extend my current membership?
- How do I navigate the website?
- How do I use a discount code to add more time to my subscription?
- Can I switch to another course?
Memberships
- How do I add more time to my account?
- How do I cancel the automatic renewal on my subscription?
- If I take advantage of a promotion will the time be added to the end of my current subscription?
- I can't log into my account
- How do I renew at the same discount price I signed up with?
- I added 12 months to my current subscription and want to make sure that it extended my time correctly. Where do I check?
Video Exchanges
- Can I send a video to my teacher on a topic outside of the lessons?
- How long does it take for a teacher to respond to a video?
- How do I scroll to see more Video Exchanges?
- How do I know if my video was successfully submitted and/or responded to by my teacher?
- I'm having trouble uploading a video for my teacher.