How long do I have to wait for a response to my Video Exchange submission?

Follow

Comments

25 comments

  • Avatar
    Riff1964

    One to three weeks is a large range .... How do you know where you are in the tutors queue?

  • Avatar
    ArtistWorks Customer Service

    The response time is most often between 7 - 14 days, so it is within the second week.  The students aren't able to know where they are in the queue but we monitor all of the queues and coordinate with the artists to make sure they are able to respond to the videos in the expected timeframe.

  • Avatar
    dmschultz

    I would like the option to pay more per month for weekly video exchanges.  Hard to advance without the feedback at least weekly.  The whole point is for feedback.  I can get lessons anywhere on the net...

  • Avatar
    ershogun

    Agree with dmschultz! I've been a loyal customer for several years with two "loyalty stickers" to prove it. 2-3 weeks is way too long to wait for feedback. The whole point IS timely feedback. I live in rural Montana and there isn't a competent classical guitar teacher within 300 miles of me. I appreciate Jason's efforts, and I enjoy the opportunity to "study" with such an accomplished musician, and the lessons are very well done, but without timely feedback this is just video lessons on the internet, which as dmschutz has pointed out can be gotten anywhere. At $90 every 3 months, I'm not getting much bang for my buck! You need to find a way to do better.

  • Avatar
    pickypicky

    I agree that the turnaround time is TOO LONG.  I wish I had known this before signing up.  I really like Tony's lessons, but the long turnaround time is discouraging.

  • Avatar
    Peter Serries

    Yikes! My friend, plays piano,  gave me a gift certificate for Christmas gets a quick response from Hugh Sung. I play flute.  I uploaded my first video/placement 5 days ago. I have been giving "shout-outs" to find an e-mail address to mail the version of music I was playing, but no answer yet.  Where to I mail Jeff my music version? (3 weeks for a response, really?) 

  • Avatar
    Larch
    I submitted two videos but my student page says that I have no videos waiting for Mike. Does it take awhile for them to be added to his queue or did something go wrong with the submission?
  • Avatar
    tintin
    From my perspective considering the quality of the teachers and how much you would pay to get individual lessons from them I think the video response turnaround is reasonable. Yes I agree that they could charge more for guaranteed weekly feedback but it would and should cost you a lot more. Having had lessons myself with a teacher I can say that I needed the weekly feedback because by the time I got home I had forgotten the subtleties of what the teacher told me to do. With the videos here I think you need less feedback in a way as you can just watch the videos again and again. There is a reason why other online sites don't give feedback it takes up the teachers time. I'm amazed that Artistworks can do it and still charge a reasonable fee. It doesn't strike me that Artistworks was set up to make the owner loads of money. I think it's because he wanted to give people who couldn't afford to access great teachers. For me it has been a chance to give my daughter a first class musical education that we wouldn't have been able to otherwise afford. We feel very lucky that it exists. Oh and my live normal music teachers were not even half as good as Christie Peery and Keith Wyatt. I d rather have feedback every three weeks (though it's usually less) from somebody who knows what they 're talking about than feedback every week from somebody who doesn't. Oh and my drum teacher cost me about £1500 a year and that was 20 years ago. As opposed to the £140 a year it costs at Artistworks. Wake up and smell the coffee!
  • Avatar
    pickypicky

    I must admit, tintin makes a valid point.  We are getting an incredibly good price for access to excellent instructors. If we want quick response, we can pay for private instruction, which is much more expensive. 

  • Avatar
    Peter Serries

     There are many teachers here. Some are active with the students like Hugh Sung, and my teacher who responded last on Dec. 19th to some students, and then before that April 2015. His updates are dated August and September 2014!  That's right 2014.  Very, very  few video responses but mostly short written memo.  I sent my first video December 4th and today is Jan. 14th and not a a response yet. Tintin writes, "Wake up and smell the coffee!"  Since Dec. 4th I have drank enough coffee to keep Juan Valdez working overtime. I gotta get outta here!!

  • Avatar
    kchesnic

    I just wish that the website would have made it known how often the teachers are online. I understand that they are busy and I really don't think it's the fault of the instructors, but my video has been sitting here for over two months. I now find myself making monthly payments on the off chance that I'll log on and find feedback waiting for me. I found the instructional videos very helpful, but have viewed most of them by now. The last "Monthly message" submitted by Mr. Khaner was over two years ago. 

  • Avatar
    DanO E

    I'm just jazzed to be studying with Chuck Loeb. It is obvious he is busy man with tours and such. Taking that into account, just happy to be here.

  • Avatar
    JamesMessick

    Guess they should change that to "Paul Gilbert, Mike Marshall and Jason Vieaux", who apparently has a turnaround time of more than 2 months according to the latest postings on the Classical Guitar School forums.

  • Avatar
    tintin
    Ok when I posted my original comment it was in response to somebody they said they had to wait 2-3 weeks but if people are genuinely waiting over 2 months then that is too long. I think Artistworks need to charge more money to give the appropriate service or just accept that either there is a limit to the amount of students one tutor can manage or that at a certain point video response becomes impossible. The other option would be for the tutors to hire assistants to deal with the video responses of beginners and free up sone of the tutors time. If they know what there doing it wouldnt bother me for the beginners stages if it meant a reasonable video response time could be maintained for all. One things for sure they will have to make a decision at some point.
  • Avatar
    JamesMessick

    The problem as I see it is that they are marketing the teachers as much as the courses. Subscribers expect interaction with those particular people and in some cases they are victims of their success and can't or won't keep up. I wouldn't be surprised if some or all of the big name teachers are getting a cut of every fee but it isn't right to keep taking the money when you aren't willing/able to provide what was promised. 

  • Avatar
    Cantokid

    Why hasn't ArtistWorks been responding to this?

  • Avatar
    Danno
    I don't mind waiting. I looked into private lessons for classical guitar and the going rate is $70 an hour.
  • Avatar
    JamesMessick

    Yes, but you are getting an hour of that teacher's time and you get instant feedback, without having to wait three weeks. For some more advanced students that might work, but I really need that attention. I've just started taking lessons via webcam and the first one was extremely helpful. He is a world-class guitarist and teacher and only charges $30 for 30-minute lesson. He gave me my first lesson, one hour, for free because of some little snafu we had. I wasn't sure how well having a lesson over webcam would work but it was fine, and beat having to pack up my gear and lug it to my lesson, etc., etc.

    Having said that, let me say that Jason's instruction is also helpful, the time lag just isn't for me. I actually got to attend a master class he was teaching and was very impressed to see and hear him in person. The three students he worked with were all pretty advance, so I didn't get much that I could use. Much of it was on interpretation of the particular pieces they had prepared, but I still enjoyed the experience. I also met Jason and he was great and very enthusiastic about me working with another teacher as he still thinks that it the best way for most people to learn. Hope I'm not misquoting him. What I want to leave you with is that I am glad for my experience with Jason and ArtistWorks and am very impressed with him as a person and a musician. I'm also looking forward to working with Douglas Niedt.

  • Avatar
    JamesMessick

    Yes, but you are getting an hour of that teacher's time and you get instant feedback, without having to wait three weeks. For some more advanced students that might work, but I really need that attention. I've just started taking lessons via webcam and the first one was extremely helpful. He is a world-class guitarist and teacher and only charges $30 for 30-minute lesson. He gave me my first lesson, one hour, for free because of some little snafu we had. I wasn't sure how well having a lesson over webcam would work but it was fine, and beat having to pack up my gear and lug it to my lesson, etc., etc.

    Having said that, let me say that Jason's instruction is also helpful, the time lag just isn't for me. I actually got to attend a master class he was teaching and was very impressed to see and hear him in person. The three students he worked with were all pretty advance, so I didn't get much that I could use. Much of it was on interpretation of the particular pieces they had prepared, but I still enjoyed the experience. I also met Jason and he was great and very enthusiastic about me working with another teacher as he still thinks that it the best way for most people to learn. Hope I'm not misquoting him. What I want to leave you with is that I am glad for my experience with Jason and ArtistWorks and am very impressed with him as a person and a musician. I'm also looking forward to working with Douglas Niedt.

  • Avatar
    Danno
    Hi James, I agree completely that the very best instruction would be by taking weekly lessons from a great teacher. The webcam teacher setup sounds really cool. I had not been aware that that is an option. If I had the money I would definitely take lessons with a local teacher. In fact I discovered the cost when I went to set up a lesson. I am a fairly advanced player and so that is why, as you suggested, a setup like Artist Works works well for me. Were you at the GFA in Denver? I was at Jason's masterclass as well. Actually, due to a scheduled player not showing up for Ben Verdery's masterclass I got to fill that slot and take the lesson which was quite an honor and a thrill!
  • Avatar
    Danno
    I think I spoke too soon regarding the wait time for a video response. My bad. I'm new to the site and believed the official line that 2-3 weeks, usually less, is when you get feedback. 2-3 months is not conducive to effective learning. As one member said, and I agree, that by then you may have developed bed habits or maybe have even moved onto the next piece. It must be very frustrating for members who have been waiting months. I do see that there is now another guitarist, Colin, who will be helping to reduce, hopefully, the wait time for feedback. My best to all of my fellow guitarists.
  • Avatar
    JamesMessick

    No, I wasn't at GFA, it was at Guilford College in Greensboro, NC. He is there for two weeks (save for a trip up north for a cocert) at the Eastern Music Festival.

  • Avatar
    Julene

    You say in your explanation that there are only 2 schools with a limit of one video upload but I tried to upload a second video to Ukulele with Craig Chee and Sarah Maisel and received a message saying I had to wait for the first one to be processed.  Maybe the message needs updating.

  • Avatar
    Lolita

    I understand that each response takes time, and that the teachers have to answer every video sent in, but it is a bit frustrating that I can't upload more than one video at a time. I am no longer allowed to send in another video until the first one has been replied to. I decided to use Artistworks because it specifically said that you could send in as many videos as you want. But now, I can only send one in every 3-4 weeks. Mike Block's beginner course has eighty something videos, if I send one every three weeks, I can only send in 17 videos. It would take me four years to complete the beginners course. That's not worth it. The classes are good, the feedback is good, but the time it takes is bad. 

  • Avatar
    Romkey

    Upside, the materials and lessons are solid and worthwhile. The downside, it's really all about the feedback. It's what separates this from working on your own out of the Phillips book or Kentucky Fiddle Tunes. A week a tune is a decent amount of time to polish familiar standards like "The Cuckoo" or "Red Haired Boy." Maybe I should skip ahead to Advanced, but I'm trying to focus on fundamentals and clean up some habits picked up though a more-casual approach. 

Please sign in to leave a comment.

Powered by Zendesk