When you purchase an ArtistWorks subscription, it is set to automatically renew, by default. This means that your subscription will renew automatically at the end of your purchased subscription time until or unless you cancel the auto-renewal. This is stated several times during the Checkout process as well as on your emailed invoice/receipt and in the Terms of Service.
You can cancel the automatic renewal at any time by following the steps below.
If you paid with a credit card or PayPal:
- Log into your ArtistWorks account
- Click on "Settings"
- Click on "Current Memberships" and then click on the "View" tab affiliated with the subscription you wish to modify
- When that page opens, click on the "cancel auto renew" link beneath the Operations header
- Once you refresh that page, you should no longer see the prompt to "cancel auto renew"
- If you did not see the "cancel auto renew" prompt initially, it means your automatic renewal had already been canceled.
Alternate method if you paid with Paypal:
- Log into your Paypal account through the PayPal website
- Go to "My Profile"
- Click on "My Money", then "My Pre-approved Payments"
- Find ArtistWorks in your list of vendors
- Cancel the Recurring Billing Profile
- You can double-check that your PayPal recurring billing is turned off by logging into your ArtistWorks account and following the steps above for "If you paid with a credit card".
- If you do not see the prompt to "cancel auto renew" in your "Current Memberships" page, that means that you've successfully turned off auto-renewal.
Canceling the auto-renewal will not result in immediate loss of services. You will have access to your ArtistWorks music school until the end of the billing period at which time your subscription will expire. Once your subscription expires, you'll no longer have access to the lessons, Video Exchanges (yours or other students), forums, etc. If you would like to rejoin the school in the future, all of your content and Video Exchanges will be waiting for you when you return.
Once you cancel auto-renewal, it can not be turned back on.
Click here to learn how to rejoin ArtistWorks or purchase a new subscription.
Comments
12 comments
where is the "account" button in my student page!!!!
When you are on the school page, look in the upper right corner. Click "My Student Page" and then find the words Student Page in red. Look right below these words and you'll see a light blue button that says "Profile" and next to it is a grey button that says "Account". Hope this helps!
I have attempted several times, only to get "Profile ID Missing--" and it directs me to PayPal. I thought after cancelling it at PayPal that would have prevented the Auto Renew, but evidently there is a glitch in the system. I sincerely hope this is tended to immediately to prevent further frustration.
Canceling the recurring billing profile in Paypal does stop the recurring billing. The secret is that you have to cancel it before the renewal runs. We checked with Paypal and you canceled the auto renewal after the recurring charge ran so that is why it didn't stop it. If you have any further concerns, please email us using the Customer Service link on our website or send an email to support@artistworksinc.zendesk.com.
i clicked "cancel auto renewal" and message came up saying "Oh no, don't go! etc... as if I'm quitting the school but I just signed up for a year. I thought we could just turn off auto renewal without quitting the course?!! I'm confused, I simply don't want to forget and be charged next year if I didn't plan for it. i don't want to quit. Please explain this.
I dont know have an Operations header under Account
How do I cancel an automatic renewal that has charged any entire year to my billing account? I had bought a whole year/s worth the first time, and the automatic renewal came up and re-charged for another whole year. Will my cancel request refund the entire amount and just pro-rate what I did use from the 2nd year?
thank you.
To cancel automatic renewal by PayPal
From a Mac go to: Profile: Payments: Pre-Approved Payments: Cancel Pre-approved Payments.
Using Win 10, chrome, cannot find the Profile nor the Account bottom. SImpley could not find a way to turn the auto renewal option off. Please help me.
Went into my account>membership >clicked I don't want my subscription to automatically renew, but there was no submit button!!!! Completely unethical business practices.
A week before auto renewal I cancelled auto renewal but still my account was charged. How can I get a reimbursement?
Please sign in to leave a comment.