How do I cancel automatic renewal?

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12 comments

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    yoyi

    where is the "account" button in my student page!!!!

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    ArtistWorks Customer Service

    When you are on the school page, look in the upper right corner.  Click "My Student Page" and then find the words Student Page in red.  Look right below these words and you'll see a light blue button that says "Profile" and next to it is a grey button that says "Account".  Hope this helps!

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    Audiophila

    I have attempted several times, only to get "Profile ID Missing--" and it directs me to PayPal.  I thought after cancelling it at PayPal that would have prevented the Auto Renew, but evidently there is a glitch in the system.  I sincerely hope this is tended to immediately to prevent further frustration.

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    ArtistWorks Customer Service

    Canceling the recurring billing profile in Paypal does stop the recurring billing.  The secret is that you have to cancel it before the renewal runs. We checked with Paypal and you canceled the auto renewal after the recurring charge ran so that is why it didn't stop it. If you have any further concerns, please email us using the Customer Service link on our website or send an email to support@artistworksinc.zendesk.com.

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    strings31

    i clicked "cancel auto renewal" and message came up saying "Oh no, don't go! etc... as if I'm quitting the school but I just signed up for a year. I thought we could just turn off auto renewal without quitting the course?!! I'm confused, I simply don't want to forget and be charged next year if I didn't plan for it.  i don't want to quit. Please explain this. 

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    timhiggins

    I dont know have an Operations header under Account 

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    jbonneau

    How do I cancel an automatic renewal that has charged any entire year to my billing account? I had bought a whole year/s worth the first time, and the automatic renewal came up and re-charged for another whole year. Will my cancel request refund the entire amount and just pro-rate what I did use from the 2nd year?

    thank you.

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    kcurzon
    When my subscription renews, will it be at the reduced rate I signed up with, or does it automatically bump up to the regular subscription rate? Thanks!
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    Parlando

    To cancel automatic renewal by PayPal

    From a Mac go to: Profile: Payments: Pre-Approved Payments: Cancel Pre-approved Payments.

     

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    rggregori

    Using Win 10, chrome, cannot find the Profile nor the Account bottom. SImpley could not find a way to turn the auto renewal option off. Please help me.

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    Tmac

    Went into my account>membership >clicked I don't want my subscription to automatically renew, but there was no submit button!!!! Completely unethical business practices. 

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    ronnyp

    A week before auto renewal I cancelled auto renewal but still my account was charged. How can I get a reimbursement?

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