Please submit a request to our Customer Service team by clicking on the Customer Service link at the bottom of any ArtistWorks page.
Be sure to include your username, the name of the video you submitted, and your music school. Our video production team will have a look and try to fix the video.
Please also check out our FAQ about how to properly record a video on an iPad/iPhone. Most of the videos that need to be rotated have been recorded incorrectly.